Privacy policy statement
We commit to protecting your personal information and data
How we approach privacy protection
quarentavio values and upholds your privacy by adhering to Australian data protection laws. We collect only essential personal information necessary to deliver our consultation services and maintain our client relationships.
Your information is secured and used solely for providing relevant financial recommendations, communicating with you, and refining our services. We never share, sell, or disclose client information without your explicit consent, unless required by law.
How information is gathered
We gather data directly from you via forms, communications, and consultations, as well as automatically through secure, privacy-conscious website technologies.
Direct data we collect
- • Identifying details like full name and preferred contact information
- • Details shared during consultation requests and client service interactions
- • Documentation supporting your inquiry or consultation needs
- • Correspondence through email, phone, or online forms
- • Feedback or responses you voluntarily provide regarding our services
Automatic information collection
- • Technical data such as browser type and device details
- • Access logs for website usage analytics
- • Session identifiers for secure client login and navigation
- • Cookie identifiers where required for operational functionality
- • Aggregated demographic data for statistical insights
How your data is used
Personal data is processed to deliver consultations, respond to requests, support security, and for legitimate administrative and business operations.
- • To arrange one-on-one consultations securely
- • To respond to requests or provide guidance
- • For internal analytics and service improvements
- • To safeguard your privacy and account
- • To meet necessary regulatory and legal obligations
- • For appointment reminders and service notifications
- • If permitted, to communicate important service-related updates
Our privacy commitment: quarentavio guarantees data is never misused or disclosed unlawfully. We maintain strict internal controls to uphold our privacy promise.
When data may be shared
Information may be provided to trusted service partners or authorities only when necessary for service delivery, support, or legal compliance.
Third-party service partners
Occasionally, we engage reputable partners to assist in service delivery. They are chosen carefully and are contractually bound to maintain confidentiality.
Legal requirements
If compelled by law or legal process, we may provide data to government bodies or law enforcement.
Aggregated, non-personal stats
De-identified data may be used to improve our service or for reporting purposes.
Your privacy rights
You are entitled to request access, correction, erasure, limitation, and data portability rights regarding your personal information as per Australian law.
- • You can request to view data we hold
- • You may ask us to correct information
- • You may request deletion of your data
- • You are entitled to data portability
- • You can object to processing
- • You can limit some data uses
To exercise your rights or ask about privacy concerns, contact us using the information provided at the end of this policy.
How we protect your data
We implement robust administrative, technical, and physical safeguards to minimise risks and prevent unauthorised access or loss.
Technical data security
- • Encrypted digital storage for all records
- • Secure connection protocols across the site
- • Regular software security assessments
- • Strict access controls and authentication
Organizational security
- • Confidentiality agreements with all staff
- • Ongoing privacy and security training
- • Access rights managed by role
- • Routine security audits and reviews
How long data is kept
We retain data only as long as necessary for business, legal, or operational requirements. Data is routinely deleted when no longer needed.
- • Account details kept securely
- • Consultation summaries stored carefully
- • Communication logs retained briefly
- • Billing information protected
- • Preference records limited use
Contact us to learn more about retention terms.
Overseas data transfers
Where international service partners are involved, transfers are done with legal safeguards in place according to Australian standards.
- • Contracts require data protection measures
- • Data encrypted during transfer
- • Minimal disclosure aligns with purpose
- • Partners must comply with Australian law
Cookie use and choices
Cookies are small files to support site functionality and analytics. You can opt out of non-essential cookies by adjusting browser settings.
Types of cookies used
- • Enable core functions and client logins
- • Support anonymous usage analytics
- • Store site preferences as chosen
- • Support accessibility for your session
Refer to our Cookie Policy for instructions about managing cookies.
Policy changes
This privacy policy is updated periodically to reflect service developments and legal requirements. Continued site use means acceptance of changes.
- • Notice provided for important changes
- • Clear explanation when updates occur
- • Review encouraged after every revision
- • Check effective date for most current version
We recommend periodic review of this policy.
How to contact us
For privacy questions, concerns, or requests, reach us through email or phone at the contacts below.
quarentavio
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61 3 8868 0552
Email: content@quarentavio.com
Last updated 19 October 2025
Effective as of 19 October 2025